26 February 2019
St. James' Court Hotel,
18th Annual Complaints Management Forum
The Largest and Most Inclusive Financial Services Complaints Management Event on the Market
Concise One-Day Forum Covering Complaints Handling Policy
Hear from a range of industry experts regarding the latest developments in complaints handling policy, including a stock-take analysis from the industry on key changes from 18/19, and relevant requirements under PSD2.
Explore The Future of Complaint Handling
Delve into the possibilities of technology, hear insights to help shape your learning and development processes, and hear from the Financial Ombudsman on current and future priorities in the space.
Assess Key Aspects of the Complaints Process
Hear from the industry on key aspects of the complaints handling process including measuring levels of compensation, empowering front-line staff and establishing vulnerable customers.
Meet Your Expert Presenters & Panellists
"Excellent day with very relevant topics"
"This was an excellent day with a variety of honest opinions and interesting viewpoints on complaints management"
"Useful insight into what’s on the Regulators’ radar"
"Great bench marking opportunity"