Concise One-Day Format Delivers All You Need to Know
Hear from a range of industry experts regarding the latest developments in complaints handling policy, including the response to the PPI timebar and the identification of complaints post PS 15/19
Explore The Future of Complaint Handling
Delve into the possibilities of AI, data analytics, digital channels, and hear insights from disruptors in the complaint handling space
Unmissable Pre- and Post-Conference Workshops
Join our expert workshop leaders for a deep dive into complaint handling in practice, and customer engagement in the real world.