IIR & IBC Finance is part of the Knowledge and Networking Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


26 February 2019
St. James' Court Hotel,

18th Annual Complaints Management Forum

The Largest and Most Inclusive Financial Services Complaints Management Event on the Market


Concise One-Day Forum Covering Complaints Handling Policy

Hear from a range of industry experts regarding the latest developments in complaints handling policy, including a stock-take analysis from the industry on key changes from 18/19, and relevant requirements under PSD2. 

Explore The Future of Complaint Handling

Delve into the possibilities of technology, hear insights to help shape your learning and development processes, and hear from the Financial Ombudsman on current and future priorities in the space. 

Assess Key Aspects of the Complaints Process

Hear from the industry on key aspects of the complaints handling process including measuring levels of compensation, empowering front-line staff and establishing vulnerable customers. 

Silver Sponsor

Bronze Sponsor