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Pre-Conference Workshop 27 February 2018 - Grange Tower Bridge
Main Conference 28th February - Grange Tower Bridge
Post-Conference Workshop 1 March 2018 - Novotel Tower Bridge


17th Annual Complaints Management

The Largest and Most Inclusive Financial Services Complaints Management Event on the Market


Concise One-Day Format Delivers All You Need to Know

Hear from a range of industry experts regarding the latest developments in complaints handling policy, including the response to the PPI timebar and the identification of complaints post PS 15/19

Explore The Future of Complaint Handling

Delve into the possibilities of AI, data analytics, digital channels, and hear insights from disruptors in the complaint handling space

Unmissable Pre- and Post-Conference Workshops

Join our expert workshop leaders for a deep dive into complaint handling in practice, and customer engagement in the real world.