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Informa
Nov 28
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08:15 - 08:55 40 mins
Registration, Breakfast & Networking
08:55 - 09:00 5 mins
Chairman’s opening remarks
  • Chris Skinner, Fintech Author and Blogger
09:00 - 09:30 30 mins
Info
Discovery Vitality case study: Using gamification, behavioural economics and rewards to affect customer behaviour
  • Joe van Niekerk - CIO and COO, Discovery Vitality
  • Exploring how Vitality’s Shared Value Insurance model is sustained, and the benefits of the business model for customers, Vitality, and wider society
  • Lessons learned from integrating behavioural science and gamification into Vitality’s services
  • The ongoing and lasting impacts in improving customer engagement and incentivising better choices
09:30 - 10:25 55 mins
Info
Demo Session #2

See real, pioneering solutions from today’s fintech innovators, in the last set of our seven short, sharp snapshots.

10:25 - 11:00 35 mins
Intermission, Refreshments & Networking
11:00 - 11:20 20 mins
Stream B: Credit lending
New and emerging credit scoring models for financial inclusion: overcoming the data barrier
  • Benedict Anyalenkeya - CIO, Accion Microfinance Bank
11:00 - 11:20 20 mins
Stream C: Financial inclusion
Anticipating the Africa of tomorrow: responding to future needs and creating solutions to grow SMEs across the continent
  • Darren Segal - Head of Moonshots, Standard Bank
11:20 - 11:40 20 mins
Stream B: Credit lending
Cracking consumer lending and enabling a more targeted approach
11:20 - 11:40 20 mins
Stream C: Financial inclusion
Making it easier for small business owners to flourish, and accounting for the particular struggles of female business owners
  • Aneesa Ameer - Vice President, Strategic Change, Absa
11:40 - 12:00 20 mins
Stream B: Credit lending
Business Lending innovation driven by greater purpose
  • April Baloyi - Head of Business and Commercial Lending Products, Standard Bank
11:40 - 12:00 20 mins
Stream C: Financial inclusion
The convergence of telecoms and banking to reach the unbanked
  • Dr Lance Mambondiani - CEO, Steward Bank
12:00 - 12:20 20 mins
Stream B: Credit lending
Digital credit products and digital credit scoring
12:00 - 12:20 20 mins
Stream C: Financial inclusion
Moving beyond payments: The future of fintech and financial innovation in Africa
  • Adedana Ashebir - Regional Manager, Africa, Village Capital
12:20 - 13:20 60 mins
Info
Lunch & Networking

Don’t miss our two lunchtime workshops:

  • Fintech Forum: How to be a better, more attractive Fintech partner
  • Banking Forum: Finding fresh talent - What will attract the next great digital natives to your organisation?

 

Plus:

Office hours with the regulators: pre-arranged, facilitated one-on-one meetings and roundtables to get the answers and insight you need

13:20 - 13:40 20 mins
Stream A: Putting the end user first
Moving to a cashless society: How, digitally, do we drive non-cash solutions?
  • John Molanda - Product Innovation Head, Corporate and Investment Banking Cash Management, Absa
13:20 - 13:40 20 mins
Stream B: Data and the customer experience
Better customer analytics for better customer insights: how do we sell appropriate products and change financial behaviours?
  • Yudhvir Seetharam - Head of Analytics, Insights and Research, FNB South Africa
13:40 - 14:00 20 mins
Stream A: Putting the end user first
Front-end innovation: improving customer interaction as a first step in digitising your infrastructure
  • Magnus Taljaard - Head of Digital Platforms and Experience Design, Standard Bank
13:40 - 14:00 20 mins
Stream B: Data and the customer experience
The basics of a good data strategy, and how to align analytics with overall business objectives for an effective data strategy
  • Siobhain O'Mahony - Head of Analytics, Investec
14:00 - 14:20 20 mins
Stream A: Putting the end user first
Educating our customers to become digital: Where are we now, and how can we get to where we need to be?
  • Ridwaan Moolla - Head of Digital Enablement and Strategy - Wealth, Investment Management and Insurance (WIMI), Absa
14:00 - 14:20 20 mins
Stream B: Data and the customer experience
Applying analytics: personalising product offerings without appearing ‘creepy’
  • Aalia Kara - Head: Advanced Analytics, Absa
14:20 - 14:40 20 mins
Stream A: Putting the end user first
Moving towards a holistic, customer-centric strategy: different needs for different markets
  • Nomonde White - Joint Head of Infrastructure Services, Africa Technology, Absa
14:20 - 14:40 20 mins
Stream B: Data and the customer experience
Making the transition to predictive analytics and leveraging data to affect customer behaviour
14:40 - 15:05 25 mins
Intermission, Refreshments & Networking
15:05 - 15:35 30 mins
Info
MNOs and the mobile money network: Who owns the customer, and where can partnerships be forged?
  • Herman Singh - Group Chief Digital Officer, MTN
  • Challenge Phiri - Operations Team Lead for Mobile Financial Services, Econet Wireless Zimbabwe
  • Sahar Salama - CEO and Founder, TPAY Mobile
  • Chris Williamson - Managing Executive: M-Pesa, Vodacom
  • Navigating data challenges and providing a catalyst for innovation within an interconnected mobile money value chain.
  • What have we learned from partnerships, and what, given the opportunity, would we do differently? What is and isn’t working from a financial perspective?
  • How do we get the cost of data down?
  • Learning from MNOs’ successes: prioritising and delivering a straightforward, client-focused and trusted customer experience.
16:05 - 16:35 30 mins
Info
Open banking and APIs: A huge opportunity, or a huge threat?
  • Paul Templeton - Lead Enterprise Architect: Enabling Systems, Standard Bank
  • Ruan Wannenburg - Head of Technology: Africa, Rand Merchant Bank

Hear from our panel from across the financial services spectrum on the potential for open banking in Africa:

  • How can we make sure open banking is commercially viable for all parties?
  • How can we ensure interoperability without removing the ability to compete?
  • Risk models: mitigating the risks of losing data/data being hacked, and the implications for security.
  • Ensuring the customer is in control of the data: how to get the data in the consumer’s hands.
16:35 - 16:45 10 mins
Best of Show Awards
16:45 - 17:45 60 mins
Reception & Networking
08:15 - 08:55

Registration, Breakfast & Networking

More
08:55 - 09:00
Chairman’s opening remarks
Info

Chairman’s opening remarks

  • Chris Skinner, Fintech Author and Blogger
More
09:00 - 09:30
Info

Discovery Vitality case study: Using gamification, behavioural economics and rewards to affect customer behaviour

  • Exploring how Vitality’s Shared Value Insurance model is sustained, and the benefits of the business model for customers, Vitality, and wider society
  • Lessons learned from integrating behavioural science and gamification into Vitality’s services
  • The ongoing and lasting impacts in improving customer engagement and incentivising better choices
  • Joe van Niekerk - CIO and COO, Discovery Vitality
More
09:30 - 10:25
Info

Demo Session #2

See real, pioneering solutions from today’s fintech innovators, in the last set of our seven short, sharp snapshots.

More
10:25 - 11:00

Intermission, Refreshments & Networking

More
Showing of Streams
12:20 - 13:20
Info

Lunch & Networking

Don’t miss our two lunchtime workshops:

  • Fintech Forum: How to be a better, more attractive Fintech partner
  • Banking Forum: Finding fresh talent - What will attract the next great digital natives to your organisation?

 

Plus:

Office hours with the regulators: pre-arranged, facilitated one-on-one meetings and roundtables to get the answers and insight you need

More
Showing of Streams
14:40 - 15:05

Intermission, Refreshments & Networking

More
15:05 - 15:35
Info

MNOs and the mobile money network: Who owns the customer, and where can partnerships be forged?

  • Navigating data challenges and providing a catalyst for innovation within an interconnected mobile money value chain.
  • What have we learned from partnerships, and what, given the opportunity, would we do differently? What is and isn’t working from a financial perspective?
  • How do we get the cost of data down?
  • Learning from MNOs’ successes: prioritising and delivering a straightforward, client-focused and trusted customer experience.
  • Herman Singh - Group Chief Digital Officer, MTN
  • Challenge Phiri - Operations Team Lead for Mobile Financial Services, Econet Wireless Zimbabwe
  • Sahar Salama - CEO and Founder, TPAY Mobile
  • Chris Williamson - Managing Executive: M-Pesa, Vodacom
More
16:05 - 16:35
Info

Open banking and APIs: A huge opportunity, or a huge threat?

Hear from our panel from across the financial services spectrum on the potential for open banking in Africa:

  • How can we make sure open banking is commercially viable for all parties?
  • How can we ensure interoperability without removing the ability to compete?
  • Risk models: mitigating the risks of losing data/data being hacked, and the implications for security.
  • Ensuring the customer is in control of the data: how to get the data in the consumer’s hands.
  • Paul Templeton - Lead Enterprise Architect: Enabling Systems, Standard Bank
  • Ruan Wannenburg - Head of Technology: Africa, Rand Merchant Bank
More
16:35 - 16:45

Best of Show Awards

More
16:45 - 17:45

Reception & Networking

More