IIR & IBC Finance is part of the Knowledge and Networking Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Informa
Nov 28
Show Filter
08:15 - 08:55 40 mins
Registration, Breakfast & Networking
08:55 - 09:00 5 mins
Chairman’s opening remarks
  • Chris Skinner, Fintech Author and Blogger
09:00 - 09:30 30 mins
Info
Discovery Vitality case study: Using gamification, behavioural economics and rewards to affect customer behaviour
  • Joe van Niekerk - CIO and COO, Discovery Vitality
  • Exploring how Vitality’s Shared Value Insurance model is sustained, and the benefits of the business model for customers, Vitality, and wider society
  • Lessons learned from integrating behavioural science and gamification into Vitality’s services
  • The ongoing and lasting impacts in improving customer engagement and incentivising better choices
09:30 - 10:25 55 mins
Info
Demo Session #2

See 7-minute demos of real, pioneering solutions from today’s fintech innovators.

10:25 - 11:00 35 mins
Intermission, Refreshments & Networking
11:00 - 11:20 20 mins
Stream C: Financial inclusion
Anticipating the Africa of tomorrow: responding to future needs and creating solutions to grow SMEs across the continent
  • Darren Segal - Head of Moonshots, Standard Bank
11:20 - 11:40 20 mins
Stream C: Financial inclusion
Making it easier for small business owners to flourish, and accounting for the particular struggles of female business owners
  • Aneesa Ameer - Vice President, Strategic Change, Absa
11:40 - 12:00 20 mins
Stream C: Financial inclusion
The convergence of telecoms and banking to reach the unbanked
  • Dr Lance Mambondiani - CEO, Steward Bank
12:00 - 12:20 20 mins
Stream C: Financial inclusion
Business lending innovation driven by greater purpose
  • April Baloyi - Head of Business and Commercial Lending Products, Standard Bank
12:20 - 12:40 20 mins
Stream C: Financial inclusion
New and emerging credit scoring models for financial inclusion: overcoming the data barrier
  • Benedict Anyalenkeya - CIO, Accion Microfinance Bank
12:40 - 13:45 65 mins
Lunch & Networking
13:45 - 14:15 30 mins
Stream A: Putting the end user first
Front-end innovation: improving customer interaction as a first step in digitising your infrastructure
  • Khomotso Molabe - CIO for Personal and Business Banking in South Africa, Standard Bank
13:45 - 14:05 20 mins
Stream B: Data and the customer experience
Better customer analytics for better customer insights: how do we sell appropriate products and change financial behaviours?
  • Yudhvir Seetharam - Head of Analytics, Insights and Research, FNB South Africa
14:05 - 14:25 20 mins
Stream B: Data and the customer experience
The basics of a good data strategy, and how to align analytics with overall business objectives for an effective data strategy
  • Siobhain O'Mahony - Head of Analytics, Investec
14:15 - 14:45 30 mins
Stream A: Putting the end user first
Meeting customer expectations across all touch points, and developing products that truly satisfy customer needs
  • Kolawole Oladejo - Head, Service Innovation & Measurement, First City Monument Bank
14:25 - 14:45 20 mins
Stream B: Data and the customer experience
Applying analytics: personalising product offerings without appearing ‘creepy’
  • Aalia Kara - Head: Advanced Analytics, Absa
14:45 - 15:20 35 mins
Intermission, Refreshments & Networking
15:20 - 15:50 30 mins
Info
MNOs and the mobile money network: Who owns the customer, and where can partnerships be forged?
  • Challenge Phiri - Consultant, FISDZim
  • Sahar Salama - CEO and Founder, TPAY Mobile
  • Chris Williamson - Managing Executive: M-Pesa, Vodacom
  • Navigating data challenges and providing a catalyst for innovation within an interconnected mobile money value chain.
  • What have we learned from partnerships, and what, given the opportunity, would we do differently? What is and isn’t working from a financial perspective?
  • How do we get the cost of data down?
  • Learning from MNOs’ successes: prioritising and delivering a straightforward, client-focused and trusted customer experience.
16:20 - 16:45 25 mins
Info
Open banking and APIs: A huge opportunity, or a huge threat?
  • Paul Templeton - Lead Enterprise Architect: Enabling Systems, Standard Bank
  • Ruan Wannenburg - Head of Technology: Africa, Rand Merchant Bank

Hear from our panel from across the financial services spectrum on the potential for open banking in Africa:

  • How can we make sure open banking is commercially viable for all parties?
  • How can we ensure interoperability without removing the ability to compete?
  • Risk models: mitigating the risks of losing data/data being hacked, and the implications for security.
  • Ensuring the customer is in control of the data: how to get the data in the consumer’s hands.
16:45 - 16:55 10 mins
Best of Show Awards
16:55 - 17:55 60 mins
Reception & Networking
08:15 - 08:55

Registration, Breakfast & Networking

More
08:55 - 09:00
Chairman’s opening remarks
Info

Chairman’s opening remarks

  • Chris Skinner, Fintech Author and Blogger
More
09:00 - 09:30
Info

Discovery Vitality case study: Using gamification, behavioural economics and rewards to affect customer behaviour

  • Exploring how Vitality’s Shared Value Insurance model is sustained, and the benefits of the business model for customers, Vitality, and wider society
  • Lessons learned from integrating behavioural science and gamification into Vitality’s services
  • The ongoing and lasting impacts in improving customer engagement and incentivising better choices
  • Joe van Niekerk - CIO and COO, Discovery Vitality
More
09:30 - 10:25
Info

Demo Session #2

See 7-minute demos of real, pioneering solutions from today’s fintech innovators.

More
10:25 - 11:00

Intermission, Refreshments & Networking

More
Showing of Streams
12:40 - 13:45

Lunch & Networking

More
Showing of Streams
14:45 - 15:20

Intermission, Refreshments & Networking

More
15:20 - 15:50
Info

MNOs and the mobile money network: Who owns the customer, and where can partnerships be forged?

  • Navigating data challenges and providing a catalyst for innovation within an interconnected mobile money value chain.
  • What have we learned from partnerships, and what, given the opportunity, would we do differently? What is and isn’t working from a financial perspective?
  • How do we get the cost of data down?
  • Learning from MNOs’ successes: prioritising and delivering a straightforward, client-focused and trusted customer experience.
  • Challenge Phiri - Consultant, FISDZim
  • Sahar Salama - CEO and Founder, TPAY Mobile
  • Chris Williamson - Managing Executive: M-Pesa, Vodacom
More
16:20 - 16:45
Info

Open banking and APIs: A huge opportunity, or a huge threat?

Hear from our panel from across the financial services spectrum on the potential for open banking in Africa:

  • How can we make sure open banking is commercially viable for all parties?
  • How can we ensure interoperability without removing the ability to compete?
  • Risk models: mitigating the risks of losing data/data being hacked, and the implications for security.
  • Ensuring the customer is in control of the data: how to get the data in the consumer’s hands.
  • Paul Templeton - Lead Enterprise Architect: Enabling Systems, Standard Bank
  • Ruan Wannenburg - Head of Technology: Africa, Rand Merchant Bank
More
16:45 - 16:55

Best of Show Awards

More
16:55 - 17:55

Reception & Networking

More