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Digital Transformation & Customer Experience

For financial institutions, start-ups, investors and solution providers who want to understand what digital transformation really means and how you can harness new approaches to future proof your business

October 30

Critical discussions around:


  • Creating digital journeys for the digital human – from young to old; rich to poor; digital immigrants to digital natives
  • What do financial institutions need to change in order to focus on customer experience rather than product distribution? 
  • What are the internal challenges to overcome – in terms of people; silos and technology? 
  • Where are the collaborative and competitive spaces in the finTech ecosystem?  
  • How are smart players harnessing new technologies to fortify their business model? 
  • Data is the lifeblood of the digital society – how can you maximise your data to transform customer experience?
  • When will Asian consumers start to understand the value of personal data?