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Due to rapid technological innovations in automation, AI, and brain augmentation, there will be a dramatic disruption in social systems, political & business norms, and popular expectations. Society will be forced to rethink the nature of work, the way we interact with each other, and the principles on which we organize our societies. In financial services in particular, AI will affect traditional areas like investment, customer engagement, fraud and risk management, stock prediction and even compliance.
Advances in integrating humans and machines that combine analytical processing powers of computers with the creativity that is uniquely human, will no doubt continue change how we think and conduct business. Tan Le will show automation and A.I. are not the threats they appear to be to some, but rather our allies as they become part of the new extended, augmented human organism. A talk like none other that you must see and hear for yourself.
Customers are more in control than ever before. Digital has transformed the purchase journey and market saturation is common. Even legislative changes are encouraging customers to shop around. With competition just a scroll, click or voice command away customer retention has never been more important. As a result, the Financial Services industry needs to establish new value amongst their audiences in order to drive loyalty. But what is deemed ‘value’ in this environment and how can new technologies help?
In this talk, Russell Pert, UK Head of Industry, Financial Services at Facebook, discusses how technology is augmenting relationships between brands and customers and why the future of loyalty is centred around relevant and meaningful one to one interactions, at scale.
Since the emergence of digital, commerce has been in a state of transformation, first with e-commerce and then with the rise of mobile came m-commerce. Today, we are in the very early stages of the third era - voice commerce - a powerful medium that will transform our day-to-day lives and how we purchase. Don't be late to this conversation with Amazon Pay's Giulio Montemagno on how voice commerce will redefine the ideal customer experience. In the third era of commerce, only early adopters win.
Leading fintech research analysts take the stage for 7 minutes each to present the key opportunities for banks and other financial services providers.
PLUS:
Fireside chat with Tan Le
DON'T MISS:
A chance to hear feedback on the FCA's sandbox update and discuss the future of innovation:
In response to the FCA Sandbox Update
With the UK environment very different to its European neighbours, hear Barclays’s experiences in banking innovation, open banking and Fintech collaboration.
Using direct use cases, and success and failure stories, what are the differences between the UK and European contexts, and what does this mean for the future of innovation and collaboration?
If it’s not viable to have a single model of regulation and for a solution to cover every model, how can this be addressed in an efficient, sustainable way?
Is the key to be closer to the regulator and, if so, what are the best ways to navigate that relationship?
The role that open APIs may play in improving the system.
In a digital-first world, there’s an increased demand for multiple outcome decisioning as fraud and risk management are no longer a linear decision of balancing good vs. bad.
Financial institutions are solving for multiple priorities including; customer expectations, frictionless experience, minimizing fraud, and complying with regulations, all while rapidly innovating and reducing operational costs.
Join our discussion to learn how financial institutions can balance these competing priorities and use machine learning to orchestrate complex authentication decisions.
The balance between convenience and security - ensuring security without compromising the broader customer journey
Practical experiences of GDPR to date - and how technology can continue to help firms with achieving compliance.
With Nordea having come together through multiple mergers and acquisitions, hear the direction the bank is headed in its simplification and transformation processes, to build the end-to-end personal and digital relationship bank of the future:
Don't miss our lunchtime VC panel: The finance and fintech trends getting investment
Reflecting the broader global trends, follow where the money is in our VC panel to see where the opportunities for growth are.
Having scaled up from a start up to a multi-billion dollar company in just three years, hear how OakNorth made that leap, and learn more about their path to profitability.
With open banking giving customers ownership and control of their data, what does this mean for the ways banking works, and how can this drive customer-centred innovation in banking products?
The worlds of identity proofing (verification) and authentication have long been separate and distinct -- and ripe with vulnerabilities. Historically, enterprises have used knowledge-based verification and credit bureau lookups to verify new users and tools like knowledge-based authentication and two-factor authentication to unlock online accounts. Unfortunately, these methods have proven vulnerable to fraudsters, phishing attacks and malware, rendering them unreliable in terms of ensuring that the person behind a login is who they claim to be. In this session, Philipp Pointner, Jumio’s Chief Product Officer will unveil a new way to unlock your users’ digital identities by comparing a 3D face map (captured via a selfie) to the face map captured at enrolment.
Hear from the first bank to launch an automated advice service for customers and how it is playing out in practice:
Securing new sources of growth: How and why to develop segment strategies for female clients and retirees, from idea to impact
With older women as one of the biggest future markets for financial services, this session takes the business development perspective and shows where you should be innovating.
Hear from the pioneering, large-scale programme implemented at a the world’s leading wealth manager, how it came about and has worked in practice, and how the programme continues to evolve:
As technologies begin increasingly to interact with each other, how can we look beyond the scope of individual technologies and see the wider picture?
Exploring where we are headed, the major issues at stake, and the revolutionary impact that technologies will have on the way we live
With the establishment of a new operating system with diminishing human intervention, what is the bigger picture, and what does this mean for the ways we operate?
