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8:15am - 9:00am 45 mins
Open Banking Summit
Registration and networking
8:15am - 9:00am 45 mins
AI Summit
Registration and networking
9:00am - 9:10am 10 mins
Open Banking Summit
Chairman's opening remarks
  • Chris Ward - Principal Consultant, Mapa Research
9:00am - 9:15am 15 mins
AI Summit
Chair’s opening remarks
  • Joe Dunleavy - VP and Head of Innovation, Pramerica
9:10am - 9:35am 25 mins
Info
Open Banking Summit
Opening keynote: What lies ahead for open banking, and what do you need to be thinking about?
  • Nilixa Devlukia - Head of Regulatory, UK Open Banking Implementation Enttiy

Hear directly from the API initiative providing the infrastructure for open banking, and learn about the future regulatory plans set to affect you:

  • What is OBIE – the body set up under the CA order (not a regulator but reporting to a regulator)
  • Highlighting what open banking is really all about, where the opportunities lie?
  • What lies ahead for open banking, and what do you need to be thinking about?
  • Looking to how the regulatory environment (UK/EU/possibly global) is set to evolve moving forwards, and how the landscape is set to shift.
9:15am - 9:55am 40 mins
Info
AI Summit
Opening keynote: Achieving transformational outcomes with an AI strategy: leading perspectives on business implementation
  • Emil Matsakh - Chief Analytics Officer, Commonwealth Bank of Australia
  • Identifying the "top ten" levers to execute well on data and analytics transformation
  • Creating business value from applying AI at scale
  • Accelerating delivery through improved cooperation between banks and FinTechs
9:35am - 10:05am 30 mins
Info
Open Banking Summit
Reshaping the industry: Maximising the strategic opportunities afforded by open banking
  • Søren Rode Andreasen - Chief Digital Officer, Danske Bank
  • Nick Middleton - Strategic Payments Director, Virgin Money
  • German Pugliese Bassi - Co-Founder, CMO & Alliances, Techinsys
  • Driving disruption, creating innovation, serving the underserved: Changing the conversation around open banking
  • Moving beyond discussions of how financial services could be transformed, to discussing the solid and tangible impacts that open banking is having on our sector
  • What problems will open banking solve for you, and where is it already making a difference?
  • Getting to grips with the new business models behind open banking
  • What new and innovative financial services have we seen banks debuting, on the back of open banking, and what does this mean for the future direction of banking products?
  • The ability to differentiate in an increasingly competitive market and be more proactive
  • Who will the winners be in the battle to innovate?
9:55am - 10:35am 40 mins
AI Summit
AI: We can all talk the talk, but can we walk the walk…?
  • Thierry Derungs - Chief Digital Officer, Head Digital Solutions, BNP Paribas Wealth Management
10:05am - 10:25am 20 mins
Info
Open Banking Summit
Building and using APIs at scale: What new horizons are opening?
  • Julian Sawyer - COO, Starling Bank
  • Hear how Starling Bank has implemented API frameworks within its infrastructure and externally
  • Best practice in API integration, and how Starling is approaching the various possibilities of APIs and marketplace banking
  • What were the intended outcomes of API usage, and what came to pass?
  • What are people doing with the APIs: what are the patterns of use on the platforms?
10:25am - 11:00am 35 mins
Open Banking Summit
Morning break and networking
10:35am - 11:10am 35 mins
AI Summit
Morning break and networking
11:00am - 11:20am 20 mins
Info
Open Banking Summit
How open banking is changing financial systems, and comparisons with markets outside the EU
  • Maksim Avdeev - Head of Innovations, QIWI
  • Case study of open banking revolutionising the traditional financial systems in Russia
  • What can governmental support for open banking look like, and what is best practice?
  • What can we extrapolate from QIWI’s experience for open banking as a whole, and how do the markets differ?
  • Focusing on Russia & CIS: trends, numbers and market opportunities for industry players
11:10am - 11:40am 30 mins
Info
AI Summit
DEEP DIVE: Harnessing the power of small data in an era of social media - The future of personalisation
  • Jeff LoCastro - Founder/CEO, Neener Analytics
  • In an age where people are uploading themselves and their personalities, how can you leverage this treasure trove of data?
  • Understanding the individual through a specific, individual matrix, and the possibilities of this to enhance your offering
  • Delivering higher prediction accuracies, identifying who the customer is, and delivering for them
11:20am - 11:40am 20 mins
Open Banking Summit
The Clash: CX in conflict in Open Banking
  • Elizabeth Hartley - Head of Customer Experience, Barclaycard
11:40am - 12:00pm 20 mins
Info
Open Banking Summit
Delivering a better, more holistic customer experience using open banking: Meeting customers’ expected needs
  • Lana Abdullayeva - Director, Open Banking & PSD2, Lloyds Banking Group
  • Elizabeth Hartley - Head of Customer Experience, Barclaycard
  • In an era where customers expect a consistent, secure, stable service as a given, how can we use open banking to deliver on those needs?
  • Open banking as an enabler to move ahead with better service offerings, and share data to better meet customer needs as a result
  • Removing friction from the process – allowing customers greater, real-time control
  • The implications of open banking and leveraging connected services to better understand your customers and the overall customer journey
  • What are the risks when all the elements in the chain are connected, and what needs to be communicated to customers?
11:40am - 12:10pm 30 mins
Info
AI Summit
AI IN PRACTICE: Personalisation of offerings and designing new, tailored services
  • David Sosna - CEO, Personetics
  • Jag Bassi - Head of Digital Propositions, Nationwide
  • How has AI been used to truly deliver better, more customer-centred propositions, and benefit the end user?
  • What does the optimal user experience using AI look like, and what do you need to look to incorporate?
  • What does the customer want? Identifying the pain points that AI can help with, and acknowledging where face-to-face interaction remains the best way to solve customer problems
12:00pm - 1:15pm 75 mins
Open Banking Summit
Lunch and networking
12:10pm - 1:15pm 65 mins
AI Summit
Lunch and networking
1:15pm - 1:30pm 15 mins
Info
Open Banking Summit
Open wealth case study: Looking beyond open banking to the broader future of savings
  • Philip Cottis - Strategic Innovation Lead, Hargreaves Lansdown
  • Exploring how open banking and APIs could augment existing wealth management data, open asset management and open pensions, to create open wealth
  • Bringing data sets together for a better digital customer experience: what does this all mean for how we innovate and what we do?
  • Ultimately, beyond open wealth, how does all of this fit with how we will all live our lives in a new, smart age?
1:15pm - 1:40pm 25 mins
AI Summit
CASE STUDY: Enterprise wide business transformation using AI
  • Shezad Khan - Global Head of Advanced Analytics, HSBC
1:30pm - 2:00pm 30 mins
Info
Open Banking Summit
Working with Fintechs and non-banking institutions: How partnerships are being transformed
  • Philipp Buschmann - CEO & Co-Founder, AAZZUR
  • Sam Everington - Lead Engineer, Open Banking & Payment Services, Starling Bank
  • Vamsi Potukuchi - VP, Financial Institutions & SEF Department, Intesa Sanpaolo
  • Navigating the challenges of developing and maintaining productive new relationships
  • The impact of non-banking partners on your relationship with the customer
  • How are non-banking institutions harnessing open banking, and what do you need to be aware of moving forward?
  • With challenger banks taking steps to increase their offerings, how can incumbents provide a similarly attractive partnership proposition?
  • Exploring the different challenges for challenger banks and incumbent banks, and how to overcome these.
1:40pm - 2:00pm 20 mins
Info
AI Summit
REAL APPLICATION SHOWCASE: The potential of machine learning: a spotlight on use cases
  • Angel Serrano - Head of the Data Science, Santander

In this presentation, Angel will talk about his journey creating an Artificial Intelligence team, and dig deep into the wide range of machine learning use cases in financial services, as well as highlight how machine learning and AI can add value to banks in years to come.

  • Building an Artificial Intelligence capability: challenges and lessons learned
  • How to build Artificial Intelligence solutions
  • Spotlight on use cases in Financial Services: description of the problem and solution applied
2:00pm - 2:20pm 20 mins
Info
Open Banking Summit
The data dimension: How will the data generated from open banking be analysed and understood?
  • Philipp Buschmann - CEO & Co-Founder, AAZZUR
  • Better serving customer through better, faster data analytics
  • With customers able to control the data they want to share, what implications does this have?
  • Using AI and machine learning to revolutionise how you use data
  • Examples of what is already happening and where this will go in future
2:00pm - 2:20pm 20 mins
Info
AI Summit
A practitioner’s viewpoint of deploying AI: A pragmatic view
  • Tom Castle - Head of AI Practice & Developmen, RBS
  • Setting the context: how AI can help overcome major strategic challenges.
  • Exploring the journey and experience of setting up RBS’s capabilities: the good, the bad, and the ugly
  • What challenges have been encountered, how have some been overcome, and why do some remain a headache?
2:20pm - 2:50pm 30 mins
Open Banking Summit
Afternoon break and refreshments
2:20pm - 2:50pm 30 mins
AI Summit
Afternoon break and refreshments
2:50pm - 3:10pm 20 mins
Info
Open Banking Summit
Case study: Leveraging open APIs for better customer experience
  • Use cases of acting as an ecosystem banking platform with the customer journey in mind: the Wizzio case study
  • Providing a direct interface through open APIs, and developing solutions to meet customer needs
  • Examples from other industries of how open APIs can be applied in financial services
2:50pm - 3:20pm 30 mins
AI Summit
Customer engagement in the AI age: Attracting and retaining customers, and making banking more customer-oriented
  • Matthias Kröner - Co-founder and CEO, Fidor
3:20pm - 3:50pm 30 mins
Info
AI Summit
LESSONS LEARNED: Incubating AI and RPA startups
  • Horia Velicu - Head of Innovation Lab, BRD - Groupe Société Générale
  • What do you need to look for in potential partners, and what are the best ways to support innovation?
  • Getting internal support and external buy-in: what challenges exist and how can they be overcome?
3:30pm - 3:50pm 20 mins
Info
Open Banking Summit
Early adoption and early advantage: How to make the most of open banking
  • Giancarlo Esposito - Head of Payments and Domestic Cash Management, Intesa Sanpaolo
  • Observing the need not to wait to be an active third party to start taking advantage of open banking
  • Developing new business propositions based on open banking, given that it is too early to become an active third party
  • Exploiting the opportunities: how Intesa Sanpaolo has begun developing initiatives and supporting projects under new API frameworks
3:50pm - 3:55pm 5 mins
Open Banking Summit
Chairman's closing remarks
3:50pm - 3:55pm 5 mins
AI Summit
Chairman's closing remarks
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