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Aurélie is a senior analyst serving digital business strategy professionals. She specialises in digital business strategy for retail banks. Her research concentrates on how digital technologies are affecting consumers' behaviour and expectations and transforming banks and their business models. Her current areas of research include digital banking strategy, customer service in financial services, financial well-being, and disruption in financial services. During her five years with Forrester, she has worked with numerous clients to develop their digital business strategies.
In addition to speaking at Forrester Forums and events, Aurélie speaks regularly at national and international executive conferences, and her research is often quoted in the media, including American Banker, Bloomberg, the Financial Times, the Guardian, and Les Echos.