25 - 26 February 2025
Intercontinental O2London Kate MoodyStrategy Director, Customer Experience at 11:FSSpeaker
Profile
Kate is a highly experienced mixed methodology research and Jobs To Be Done expert, applying qualitative and quantitative techniques to identify underserved customer needs that inform new propositions and services. Prior to 11:FS, she worked with clients across multiple sectors, including insurance, telecoms, health and fitness and the gig economy.
Topic expertise:
- Customer experiences
- JTBD
- Insurance
Agenda Sessions
Power Panel: Why Fintech Will Revolutionise Customer Experience & How Financial Services Providers Can Compete In A Hyper Personalised World. What Are The Key Lessons To Learn From Other Industry Verticals & From How Big Tech Companies Build Customer Trust?
, 10:40amView Session