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Dr Philip Bonhard is the Head of Customer Experience for Digital Security, Authentication and Identity at Lloyds Banking Group. Before that he looked after the customer experience of LBG’s mortgages business. Prior to joining Lloyds, he worked in academia, big consulting firms and ran his own design agency. He holds a PhD in Human Computer Interaction from University College London.
Most importantly he's passionate about designing products / services that make people's lives better. Other than that he likes to build stuff for his two daughters and tinker with his raspberry pie / arduino boards with the occasional Lego thrown in. He strongly believes that building stuff is more important than describing it.