FinovateEurope is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


Sarah Ratner
Head of Customer Operations at Lendable


Sarah Ratner has headed up Lendable’s customer service & operations department since January 2015, joining the company as its first employee. She is responsible for handling day-to-day customer-facing operations for over 50,000 borrowers in a highly tech-driven business. Prior to joining Lendable, Sarah worked at The Economist as a researcher and project manager. She earned her spurs in customer management in the hospitality sector, working at a Heston Blumenthal restaurant.

Agenda Sessions

  • The Big Debate: The cultural dimension to innovation