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As Wealth Management Chief Digital Officer for BNP Paribas, Thierry drives the Digital Strategy for Wealth Management at group level and supports the countries for its deployment and for their transformation.
The Digital Strategy covers not only Web & Mobile solutions for clients & public, but also the commercial environment for the front employees (workstation on premises and in mobility, CRM) and many other digital solutions for all employees (individual visio, collaborative site, webinar, eLearning), including process digitalization (A.I., RPA, workflows….).
BNP Paribas Wealth Management has initiated a wide Client Experience program, focusing on the most valuable asset, the clients, to reshape its business model and strategy.
In that strategic program, CDO means also Chief Disruptive Officer…
As Head of Wealth Management Digital Solutions, Thierry sponsors and manages a wide set of ambitious digital programs, providing new solutions to support and implement BNP Paribas Wealth Management Client Experience Strategy together with an Employee Experience Strategy.
He is also in charge of one key innovation and transformation enabler: the Wealth Management Start-up ecosystem.
Thierry joined BNP Paribas in 2009 after having worked for more than 15 years at ING Belgium.
Leading digital programs and projects (Web & Mobile, contact center, ATM, CRM,…), transformation programs and digital marketing since more than 20 years, Thierry has a strong experience in international management, strategy and programs.