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Mapa Research


Mapa Research, now part of Informa, tracks innovation in digital banking and payments. We provide insights and analysis to financial services providers, having monitored and analysed the customer experience offered by their peers and competitors. We go behind the login of banking apps, digital wallets and account aggregators to provide ongoing research products, reports and consulting projects. We help our clients form strategies, build new propositions, understand best practice, benchmark their services and innovate, in order to acquire, delight and engage customers on digital channels.