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Mark Sullivan
Global Business Leader, Banking & Capital Markets at Genpact


Mark Sullivan joined Genpact in July of 2018 as the Global Business Leader for Banking & Capital Markets (B&CM). In this role, Mark leads growth strategy and execution through development of disruptive solutions for banking clients; he also manages the continued evolution of the B&CM priority service lines: Commercial Banking, Consumer Retail Banking, Financial Crimes, CFO Services, IT Services and Procurement.

Prior to joining Genpact, Mark served as the North America leader for IBM’s Banking and Financial Markets Global Business Services and managed some of their largest clients. He spent seven years at Accenture where he assisted with the launch of their Digital Practice and held a leadership role within North America Financial Services Consulting. Other leadership roles held were Chief Operating Officer for Fidelity Investments and Partner at KPMG Consulting.

Mark earned a B.A. in Economics from Framingham State College and attended graduate school at the University of Hartford. He resides in Atlanta with his family and serves as the Chairman of the Board for ALS ONE, a national non-profit fighting Lou Gehrig’s Disease.

Mark Sullivan's Network

Agenda Sessions

  • Keynote - Banking in the age of instinct

    , 1:25pm
  • DEBATE: Delivering the next generation in customized customer experience

    , 11:45am