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Day 3 - MT (Mexican Pacific Time, GMT-07:00)
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Day 3 - MT (Mexican Pacific Time, GMT-07:00)
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Customer Experience
3:35pm - 3:40pm
Opening Remarks from The Chair
3:40pm - 3:55pm
Keynote Address: How To Align CX To Your Bank’s USP & Product Propositions. Why Data Is The New Electricity To Give Your Customers Valuable Insights & How AI Can Help
- Florencia Ardissone - Executive Director Head Customer Insights and ChaseNet Analytics, JP Morgan Chase
3:55pm - 4:10pm
Special Address
4:10pm - 4:40pm
Power Panel: Walking The CX Talk - How Financial Institution Can Deliver Outstanding Omni Channel CX & Move Away From A Siloed Approach To Blend Human & Digital CX. And How Can You Measure Success?
- Duke Chung - Co-Founder & CEO, TravelBank
- Ami Iceman Haueter - Chief Research and Digital Experience Officer, MSU Federal Credit Union
- Jim McGinley - General Manager, Credit Cards, Credit Karma
- Ashlyn Lackey - Director, Emerging Technology & Innovation Strategy, Prudential
4:40pm - 4:45pm
Closing Remarks From The Chair
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