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Paul hates “average”. In his role as Senior Managing Consultant, speaker and writer in Gallup’s Finance Practice, he helps leaders and organizations do courageous things. He drives organic growth through data-based strategies that create exceptional outcomes for employees, customers and shareholders. Paul focuses on excellence and partners with those who share that same goal.
Paul leads Gallup’s partnerships with some of the largest and most respected Financial Services companies in the U.S. He specializes in helping organizations align and optimize their human capital and customer experience strategies. He is the author of numerous articles, including Rebuilding Trust in Banks and Is Your Bank Creating Regulatory Risk? and guides Gallup’s ongoing Financial Services research.
Prior to joining Gallup, Paul worked for HSBC in Mexico City. He also worked as a financial advisor with a high-level financial planning firm in the Minneapolis area.
Paul earned his MBA from Thunderbird School of Global Management. He holds bachelor degrees in international business and Spanish from Concordia College. Paul is passionate about adoption, golf and Minnesota sports. He and his family are based in the Minneapolis area.