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As executive vice president and chief strategy officer for Umpqua Bank, Rilla Delorier oversees the company’s creative, marketing, technology, product, digital, innovation, and call center teams to develop and implement innovative strategies that deliver a differentiated customer experience.
Throughout her 30-year career, Delorier has led some of the banking industry’s most innovative and forward-thinking teams. She is known for her ability to change organizations from the inside out and unlock growth by inspiring employees, delighting customers and transforming brands to be purpose driven.
At Umpqua, Delorier drives the bank’s Human Digital Banking strategy and led the design, testing and rollout of Umpqua Go-To, a first-of-its-kind Human Digital Banking platform that leverages technology to give every customer a personal banker devoted to their financial needs.
Prior to Umpqua, Delorier held executive leadership team positions as the line of business leader for retail and as the chief marketing officer and digital channels manager.
Delorier has her MBA from Harvard Business School, her B.S. in Marketing and Management from The University of Virginia, and she has been repeatedly named by American Banker one of the “Top 25 Most Powerful Women in Banking.”