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Steven Ramirez
CEO at Beyond the Arc


Steven is a popular industry analyst, writer, and speaker in financial services and fintech. His insights have appeared in American Banker, ABA Banking Journal, ABA Bank Marketing, Financial Brand, Bank Innovation, Mortgage Banking, and other industry publications. He is a popular speaker and has presented on social, mobile, fintech, and digital trends at BAI Retail Delivery, BAI Payments Connect, the Mortgage Technology Conference, American Banker’s Financial Services Marketing Forum, CRM Evolution, ABA Annual Convention, and other events. As the CEO of customer experience agency Beyond the Arc, his clients include banks, fintech companies, and banking associations. Steven earned his BA and MBA from the University of California, Berkeley.

Steven Ramirez's Network

Agenda Sessions

  • Insights From Innovators: How We Are Creating A Seamless Customer Experience

    , 1:45pm
  • Leaders Debate: How To Align Your Whole Organisation To A Common Customer Purpose & To Harness Future Tech To Redraw The Customer Experience Landscape

    , 11:45am
  • Opening Remarks From The Chair

    , 9:00am
  • C-Suite Digital Change Leaders Debate: How Can Financial Institutions Capture The FinTech Opportunity & Collaborate With New Players To Transform Customer Experience?

    , 10:45am
  • Expert Insight: Review Of The Finovate Spring 2019 Demos – What Do They Tell Us About Fintech’s Cutting Edge?

    , 8:35am