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Sumit Sarkar is Director Strategy, Innovation and Customer Experience within Personal and Business Banking Marketing at BMO. He received his MBA (Masters of Business Administration) degree from the Rotman School of Management, University of Toronto and B.E. (Bachelor of Engineering) from University of Delhi, India. Over the past 10 years, he has been leading strategy and transformation initiatives across technology, financial services and telecommunications industries. His experience spreads across international borders with significant exposure to Europe and the US. His recent work involves launching Canada’s first personal banking chatbot – BMO BOLTTM via Facebook Messenger. BMO BOLTTM helps customers get answers to over 250 FAQs anytime, anywhere and on any device.