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SVP, Chief Innovation Officer at USAA
Zachary Gipson is USAA's Chief Innovation Officer and is responsible for inspiring and empowering innovation across USAA with a focus on delivering solutions to meet USAA's mission and best serve members' and employees' needs. He leads teams focused across USAA's products, solutions, and channels in addition to emerging technologies. Zack is also responsible for leading our world-class employee innovation program.
Prior to his current role, Zack established and led the Enterprise Advice Group at USAA. He was an early visionary in the realm of digital advice and personal financial management building a suite of multi-channel advice and planning solutions.
Zack has spent his career building and investing in new businesses, products, and solutions. He joined USAA in 2010 from Merrill Lynch Global Wealth Management where he was a Managing Director of Product Strategy. Prior to this role, he was Managing Director of Product Development & Innovation for Bank of America Global Wealth & Investment Management. He also held multiple leadership roles with Putnam Investments and Prudential Insurance.
A graduate of Harvard College, Zack is a current and former member of various industry groups across Innovation, managed money, and retirement. He currently sits on multiple boards including Mass Challenge – Texas, Innovating 50, the Accenture Insurance & Innovation Executive Board, and NetFinance Advisory Board.