IIR & IBC Finance is part of the Knowledge and Networking Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


The Customer Experience Summit

Tuesday, May 7

Add the Customer Experience Summit to your main conference ticket and save $100.

What will you learn?

It has never been more important to identify and meet customer needs today, to implement the products and pilots they want tomorrow.

With this being often easier said than done, this summit is designed to maintain banks’ relevance in an evolving world, and ensure you know what your customer truly wants.

Critical discussions around customer experience and personalization include:

  • The customer-facing digital propositions of the future - creating digital journeys for digital humans
  • How can financial institutions drive change through customer-led design and transformation?
  • Why powerful data analytics are critical to success
  • Harnessing artificial intelligence to delight your customers 
  • Insight from a fintech founder: how to build a business around customer needs
  • How to innovate on behalf of your customers  
  • Fintechs and financial institutions on the journey towards a productive partnership in CX
  • Customer segmentation – the need to move away from one size fits all
  • Providing personalized customer interaction across a multichannel environment
  • How future tech will come together to redraw the customer experience landscape

Speakers will be announced soon!


Switch between the AI Summit and Customer Experience Summit at your leisure. Attend the sessions that matter most to you.