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Chief - Service Delivery & Operational Excellence at Reliance Nippon Life Asset Management Ltd
Mr. Bhalchandra Joshi has over 24 years of rich experience in BFSI Domain. He has worked in leadership positions with the leading Banks in India like ICICI Bank, Citibank and Standard Chartered Bank ,managing Operations, Customer Experience Management and Business development functions.
At RNAM, Bhalchandra as Chief-Service Delivery and Operations Excellence is responsible for end-to-end management of transactions initiated across mediums, payout processing, fund accounting, custodial services and investor / distributor experience management at Pan India RNAM Investor Service Centres. His Primary Focus has always been to deliver consistent world class service to his customers through efficient integration of 3 P's (People, Policies and Processes) by leveraging on the latest technologies.