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The CareVoice is a health insurtech platform bringing better healthcare experience to its communities in China, especially insurance members and employees. It provides insurers with SaaS membership services solutions to improve customer engagement by granting insurees a VIP access to The CareVoice social independent healthcare platform. The platform empowers the insurees to make the best healthcare decisions considering their insurance policy; it helps them search for top-quality healthcare services through community-sourced recommandations, drives them towards the most cost-efficient medical centres, provides them with an online appointment scheduling system and eases the usage of insurance benefits by digitalizing claims and benefits balance checking. Customer satisfaction is tracked, allowing for continuous improvement of the customer experience and of the quality of care provided by the medical network.