IIR & IBC Finance is part of the Knowledge and Networking Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Informa

08:00 09:00 (60 mins)

Networking

Registration

09:00 09:10 (10 mins)

Main agenda

Welcoming Remarks

09:10 09:25 (15 mins)

Main agenda

Refining Your Digital Strategy - Crucial Lessons for Insurers

End-to-end digital, customer-centric, agile and responsive: that’s the end goal. But how do insurers get there, and what role will InsurTech play in paving the way to the industry’s digital future? Hear about the crucial elements of an effective digital strategy, where partnership can deliver results, the challenges insurers face, and the ways they can overcome them.

  • Ralf Dreischmeier - Senior Partner & Managing Director, Global Leader Technology Advantage Practice, Boston Consulting Group

09:25 10:05 (40 mins)

Main agenda

Shaping the Future of Insurance - Digital Leaders Forum

  • Monique Shivanandan - Group Chief Technologist, Aviva
  • Mark Klein - Group Chief Digital Officer, Ergo
  • Martin Henley - Group Chief Information Officer, XL Catlin
  • Moderator Christopher Freese - Senior Partner & Managing Director, Boston Consulting Group

10:05 10:25 (20 mins)

Main agenda

On Demand is In Demand - Giving the Customer What they Want

  • Mark Dowds - Co-Founder & Chief Strategy Officer, Trov

10:25 10:45 (20 mins)

Main agenda

Insurance With That Friday Feeling - A Greenfield's Journey

  • Christoph Samwer - CEO, Friday

10:45 11:20 (35 mins)

Main agenda

Taking Aim at the Value Chain - Where's the Biggest Opportunity for Innovation?

Has the low-hanging fruit in distribution been well and truly picked? Are the less ‘sexy’ areas at the core of insurance the next frontier for innovation? It’s clear that the middle and back office are ripe for disruption, but where will incumbents have the natural advantage in the value chain and where can InsurTechs hope to steal a piece of the pie? Hear the leaders’ take on where insurers should be partnering now and what this spells for the industry’s future.

  • Hassan El-Shabrawishi - Group Chief Innovation Officer, AXA
  • Spiros Margaris - VC and Advisor, Margaris Advisory

11:20 12:00 (40 mins)

Networking

Break

12:00 12:45 (45 mins)

Workshops

Answering the Crucial Question – How do you execute and sustain InsurTech innovation in Insurance?

  • Hear first-hand how Ageas embraced digital innovation to create new products
  • Get insight into the optimum solution for the tech challenges of insurance innovation
  • Learn how offshoring can guarantee flexibility, scale, and, importantly, quality
  • Abhishek Rungta - Founder & CEO, Indus Net Technologies

12:00 12:45 (45 mins)

Workshops

Digital at Warp Speed - exploring the rapid change in Digital in the insurance industry

  • Catch up on last year’s predictions
  • Customer case study – Digital Disruption in EMEA
  • Audience Breakout – place your bets for the top disruption in 2018.
  • Mark Mullin - Digital Strategy Director, International, Guidewire

12:00 12:45 (45 mins)

Workshops

Getting it Right for the Customer – when onboarding, online contracting, and customer comms come together.

  • Manuel Gallo - COO EMEA, Lleida

12:45 14:00 (75 mins)

Networking

Lunch

14:00 14:35 (35 mins)

Debate Stream

Who Wants a Relationship with an Insurer?

  • Moderator Shan Millie - Founder, Bright Blue Hare
  • Alison Mclean - Head of Behavioural Research, Swiss Re
  • Samantha Smithson-Biggs - UKGI Transformation Director, Aviva
  • Steve Long - Head of International, Bought by Many

14:35 15:10 (35 mins)

Debate Stream

Breathing Life into Life - what's the role of InsurTech?

  • Martin Pluschke - Head of Group Digitalization Strategy, Nurnberger Insurance Group
  • Erik Abrahamsson - CEO, Digital Fineprint
  • Jaco Oosthuizen - Co-Founder, YuLife

14:00 14:10 (10 mins)

Value Chain Innovation A

Leadership Briefing

14:10 14:45 (35 mins)

Value Chain Innovation A

Winning the Customer - Distribution Disrupted?

Hear how AIG, Allianz, and NN are taking on the challenges they face around getting to the customer and where technology can play a role in reducing customer acquisition costs, more effectively targeting customer, and speeding up up the purchasing process.

  • Moderator Dan Smith - Global Managing Partner, Exponential Ventures
  • Jacob Abboud - Chief information Officer, Allianz
  • Andy McClure - Chief Marketing Officer, AIG
  • Melchior de Ridder - Chief Marketing Officer, NN

14:45 15:15 (30 mins)

Value Chain Innovation A

InsurTech Demo Session

14:00 14:10 (10 mins)

Value Chain Innovation B

Leadership Briefing

  • Lakshan De Silva - CTO, Intellect SEEC

14:10 14:45 (35 mins)

Value Chain Innovation B

Putting Underwriting back on the Map in a Price-Driven Market

  • Moderator Lakshan De Silva - CTO, Intellect SEEC
  • Elena Rasa - Chief Underwriting Officer, Zurich
  • Brian Mahon - Chief Underwriting Officer, Personal Lines, Aviva
  • Mariusz Mlynarczyk - Chief Underwriting Officer, AIG
  • Paresh Thakrar - COO, Hiscox Re

14:45 15:15 (30 mins)

Value Chain Innovation B

InsurTech Demo Session

  • Moderator Lakshan De Silva - CTO, Intellect SEEC

15:15 15:45 (30 mins)

Networking

Break

15:45 15:55 (10 mins)

Value Chain Innovation A

Leadership Briefing

15:55 16:30 (35 mins)

Value Chain Innovation A

The Customer - The New Centre of the Universe?

We’ve heard plenty about the forces driving change in customer expectations, but how can insurers keep up? How will they manage the shift from a product-centric to customer-centric insurance model? If going digital and data-driven by default is the answer, what are the biggest challenges the industry has to overcome to put the customer at the centre of the insurance universe? Digital leaders share their insights.

  • Moderator Alex Veilleux - Chief Innovation Officer, Vooban
  • Tim Buchanan - Group Head of Digital, Hiscox
  • Petar Dobric - Chief Marketing and Customer Officer, Germany, Generali
  • Etienne Bourdon - Chief Digital Officer, April Group
  • Maciej Marszalek - Chief Digital and Data Officer, AXA EMEA-LATAM

16:30 17:00 (30 mins)

Value Chain Innovation A

InsurTech Demo Session

15:45 15:55 (10 mins)

Value Chain Innovation B

Leadership Briefing

15:55 16:30 (35 mins)

Value Chain Innovation B

Seamless, Efficient, Customer-Centric - We Know Where We're Going, But How Do We Get There?

  • Dominic Clayden - Group Chief Claims Officer, QBE
  • Chris Hibbert - Chief Operating and Transformation Officer, International, NN Group

16:30 17:00 (30 mins)

Value Chain Innovation B

InsurTech Demo Session

15:45 16:20 (35 mins)

Debate Stream

Does InsurTech Mark the End for Brokers?

  • Andy Thornley - Head of Corporate Affairs, British Insurance Brokers’ Association (BIBA)
  • John Warburton - CEO and Co-Founder, Konsileo

16:20 16:55 (35 mins)

Debate Stream

Partnering with InsurTechs - What's the Recipe for Success?

  • Jennyfer Yeung-Williams - UK and European Partnership Lead, Munich Re Digital Partners
  • Parul Green - Head of Innovation and M&A, AXA

17:00 17:30 (30 mins)

Main agenda

What Next? Charting a Course for the Future

  • Georg Schwegler - Managing Director, Transamerica Ventures
  • Andreas Nemeth - Head of Group Strategy & Innovation, Co-Head UNIQA Ventures, UNIQA
  • Michael Wieser - Partner, Helvetia Venture Fund

17:30 19:00 (90 mins)

Networking

Drinks