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Informa
08:00 - 09:00 60 mins
Networking
Registration
08:55 - 09:00 5 mins
Main agenda
Welcoming Remarks
09:00 - 09:15 15 mins
Main agenda
Refining Your Digital Strategy - Crucial Lessons for Insurers
  • Ralf Dreischmeier - Senior Partner & Managing Director, Global Leader Technology Advantage Practice, Boston Consulting Group
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End-to-end digital, customer-centric, agile and responsive: that’s the end goal. But how do insurers get there, and what role will InsurTech play in paving the way to the industry’s digital future? Hear about the crucial elements of an effective digital strategy, where partnership can deliver results, the challenges insurers face, and the ways they can overcome them.

09:15 - 09:50 35 mins
Main agenda
Shaping the Future of Insurance - Digital Leaders Forum
  • Moderator Christopher Freese - Senior Partner & Managing Director, Boston Consulting Group
  • Maarten Ectors - Chief Digital Officer, GI, Legal and General
  • Helene Stanway - Digital Leader, XL Catlin
  • Marco Distefano - Managing Director, Personal Lines Direct, Aviva
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09:50 - 10:05 15 mins
Main agenda
On Demand is In Demand - Giving the Customer What they Want
  • Mark Dowds - Co-Founder & Chief Strategy Officer, Trov
more
10:05 - 10:20 15 mins
Main agenda
Revolutionizing Insurance for the Consumer
  • Julian Teicke - Founder & CEO, wefox
more
10:20 - 10:30 10 mins
Main agenda
Leadership Briefing
  • Preetham Peddanagari - Partner, EY
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10:30 - 11:00 30 mins
Main agenda
Taking Aim at the Value Chain - Where's the Biggest Opportunity for Innovation?
  • Moderator Preetham Peddanagari - Partner, EY
  • Hassan El-Shabrawishi - Group Chief Innovation Officer, AXA
  • Spiros Margaris - VC and Advisor, Margaris Advisory
  • Gregor Wiest - Group Head of Innovation, Ergo
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Has the low-hanging fruit in distribution been well and truly picked? Are the less ‘sexy’ areas at the core of insurance the next frontier for innovation? It’s clear that the middle and back office are ripe for disruption, but where will incumbents have the natural advantage in the value chain and where can InsurTechs hope to steal a piece of the pie? Hear the leaders’ take on where insurers should be partnering now and what this spells for the industry’s future.

11:00 - 12:00 60 mins
Networking
Break
12:00 - 12:45 45 mins
Workshops
Answering the Crucial Question – How do you execute and sustain InsurTech innovation in Insurance?
  • Abhishek Rungta - Founder & CEO, Indus Net Technologies
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  • Hear first-hand how Ageas embraced digital innovation to create new products
  • Get insight into the optimum solution for the tech challenges of insurance innovation
  • Learn how offshoring can guarantee flexibility, scale, and, importantly, quality
12:00 - 12:45 45 mins
Workshops
Digital at Warp Speed - exploring the rapid change in Digital in the insurance industry
  • Mark Mullin - Digital Strategy Director, International, Guidewire
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  • Catch up on last year’s predictions
  • Customer case study – Digital Disruption in EMEA
  • Audience Breakout – place your bets for the top disruption in 2018.
12:00 - 12:45 45 mins
Workshops
Getting it Right for the Customer – when onboarding, online contracting, and customer comms come together.
  • Manuel Gallo - COO EMEA, Lleida
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12:45 - 14:00 75 mins
Networking
Lunch
14:00 - 14:35 35 mins
Debate Stream
Who Wants a Relationship with an Insurer?
  • Moderator Shân Millie - Founder, Bright Blue Hare
  • Alison Mclean - Head of Behavioural Research, Swiss Re
  • Samantha Smithson-Biggs - UKGI Transformation Director, Aviva
  • Steve Long - Head of International, Bought by Many
more
14:35 - 15:10 35 mins
Debate Stream
Breathing Life into Life - what's the role of InsurTech?
  • Moderator Manjit Rana - CEO, Ingenin
  • Martin Pluschke - Head of Group Digitalization Strategy, Nurnberger Insurance Group
  • Erik Abrahamsson - CEO, Digital Fineprint
  • Jaco Oosthuizen - Co-Founder, YuLife
more
14:00 - 14:10 10 mins
Value Chain Innovation B
Leadership Briefing
  • Lakshan De Silva - CTO, Intellect SEEC
more
14:10 - 14:45 35 mins
Value Chain Innovation B
Putting Underwriting back on the Map in a Price-Driven Market
  • Moderator Lakshan De Silva - CTO, Intellect SEEC
  • Elena Rasa - Chief Underwriting Officer, Zurich
  • Brian Mahon - Chief Underwriting Officer, Personal Lines, Aviva
  • Mariusz Mlynarczyk - Chief Underwriting Officer, AIG
  • Paresh Thakrar - COO, Hiscox Re
more
14:45 - 15:15 30 mins
Value Chain Innovation B
InsurTech Demo Session
  • Moderator Lakshan De Silva - CTO, Intellect SEEC
more
14:00 - 14:40 40 mins
Value Chain Innovation A
Winning the Customer - Distribution Disrupted?
  • Moderator Dan Smith - Global Managing Partner, Exponential Ventures
  • Jacob Abboud - Chief information Officer, Allianz
  • Andy McClure - Chief Marketing Officer, AIG
  • Melchior de Ridder - Chief Marketing Officer, NN
  • Tim Ward - CEO, eINS.tech
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Hear how AIG, Allianz, and NN are taking on the challenges they face around getting to the customer and where technology can play a role in reducing customer acquisition costs, more effectively targeting customer, and speeding up up the purchasing process.

14:40 - 15:15 35 mins
Value Chain Innovation A
InsurTech Demo Session
15:15 - 15:55 40 mins
Networking
Break
15:55 - 16:25 30 mins
Debate Stream
Does InsurTech Mark the End for Brokers?
  • Moderator Andy Thornley - Head of Corporate Affairs, British Insurance Brokers’ Association (BIBA)
  • John Warburton - CEO and Co-Founder, Konsileo
  • Alain Desmier - Country Manager, Finanzen
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16:25 - 17:00 35 mins
Debate Stream
Partnering with InsurTechs - What's the Recipe for Success?
  • Moderator Shwetank Verma - Entrepreneur and Innovator, MetLife Asia
  • Jennyfer Yeung-Williams - European Engagement Lead, Munich Re Digital Partners
  • Parul Kaul-Green - Head of UK Strategy, M&A and Innovation, AXA
more
15:55 - 16:30 35 mins
Value Chain Innovation A
The Customer - The New Centre of the Universe?
  • Moderator Alex Veilleux - Chief Innovation Officer, Vooban
  • Tim Buchanan - Group Head of Digital, Hiscox
  • Petar Dobric - Chief Marketing and Customer Officer, Germany, Generali
  • Etienne Bourdon - Chief Digital Officer, April Group
  • Maciej Marszalek - Chief Digital and Data Officer, AXA EMEA-LATAM
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We’ve heard plenty about the forces driving change in customer expectations, but how can insurers keep up? How will they manage the shift from a product-centric to customer-centric insurance model? If going digital and data-driven by default is the answer, what are the biggest challenges the industry has to overcome to put the customer at the centre of the insurance universe? Digital leaders share their insights.

16:30 - 17:00 30 mins
Value Chain Innovation A
InsurTech Demo Session
15:55 - 16:30 35 mins
Value Chain Innovation B
Seamless, Efficient, Customer-Centric - We Know Where We're Going, But How Do We Get There?
  • Dominic Clayden - Group Chief Claims Officer, QBE
  • Chris Hibbert - Chief Operating and Transformation Officer, International, NN Group
  • Eva Berg-Winters - Founder, Bewica
more
16:30 - 17:00 30 mins
Value Chain Innovation B
InsurTech Demo Session
17:00 - 17:30 30 mins
Main agenda
What Next? Charting a Course for the Future
  • Moderator Christopher Freese - Senior Partner & Managing Director, Boston Consulting Group
  • Gijs Jeuken - Managing Director, Ventures Europe, Aegon
  • Petar Dobric - Chief Marketing and Customer Officer, Germany, Generali
  • John Salmon - Partner, Hogan Lovells
more
17:30 - 19:00 90 mins
Networking
Drinks