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Gearing up for the Digital Future - Strategies for Success
End-to-end digital, customer-centric, agile and responsive: that’s the end goal. But how do insurers get there, and what role will InsurTech play in paving the way to the industry’s digital future? Hear about the crucial elements of an effective digital strategy, where partnership can deliver results, the challenges insurers face, and the ways they can overcome them.
Battle for the Customer - New Players, New Products
Taking Aim at the Value Chain - Where's the Biggest Opportunity for Innovation?
Has the low-hanging fruit in distribution been well and truly picked? Are the less ‘sexy’ areas at the core of insurance the next frontier for innovation? It’s clear that the middle and back office are ripe for disruption, but where will incumbents have the natural advantage in the value chain and where can InsurTechs hope to steal a piece of the pie? Hear the leaders’ take on where insurers should be partnering now and what this spells for the industry’s future.
Workshops: Industry Insights and Leadership Case Studies
Debate Session 1 - Beyond the Buzz Words - Defining 'Customer Engagement'
From Static to Dynamic – Upgrading the Underwriter’s Toolkit
Winning the Customer - Distribution Disrupted?
Hear how AIG, Allianz, and NN are taking on the challenges they face around getting to the customer and where technology can play a role in reducing customer acquisition costs, more effectively targeting customer, and speeding up up the purchasing process.
Debate Session 2 - The InsurTech Effect
Keeping the Customer - Going Digital by Default
We’ve heard plenty about the forces driving change in customer expectations, but how can insurers keep up? How will they manage the shift from a product-centric to customer-centric insurance model? If going digital and data-driven by default is the answer, what are the biggest challenges the industry has to overcome to put the customer at the centre of the insurance universe? Digital leaders share their insights.
Playing the Claim Game - Delighting Customers, Beating Competitors
What Next? Charting a Course for the Future